FAQs

Yes! There is a mobile app for We Financial Prepaid Mastercard – WeGo. It is a free app for all our We Financial Prepaid Mastercard cardholders. This service is subject to the acceptance of the Software License Disclosure, Privacy Policy, and Terms and Conditions.

The WeGo™ app allows you to check your account information right on your smartphone! You can check your balance and know exactly when a transaction happens. You can also look for your PayDirect account information for direct deposit or pre-authorized debit, change your PIN, and locate a nearby ATM or the nearest Northern/NorthMart store.

Yes, it does. Same access on-the-go!

First, you must have a We Financial Prepaid Mastercard card under your name. You need to have a valid email address or mobile phone number on file at www.wefinancial.ca. Your WeGo™ user ID will be the same as your username from www.wefinancial.ca. If you do not already have a username on the website, you can create a username by clicking “register” when you first access the WeGo™ Mobile app. You must also have a supported Android or Apple mobile device with data connectivity to download the WeGo™ mobile app to your device.

Yes! It is a free service for all our We Financial Prepaid Mastercard card cardholders. The WeGo™ app can be downloaded through the Apple or Google Play stores free of charge.

Search for “WeGo” from your mobile device’s app store:

• Apple users: download the WeGo app from your Apple App Store
• Android users: download WeGo app from your Google Play Store

The WeGo™ app works on the following devices:

• Google Pixel 4 or later.
• iPhone 6 or later
• Samsung Galaxy S8 or later
• LG G6 or later

The WeGo™ app is supported in both English and French. To switch the language, just change the language settings on your mobile device.

• No. However, the Sign In ID can be saved on the device using the “Remember Me” function (for quicker and easier login).
• You can also use your biometric credential to login.

You should contact us immediately call your carrier to ask them to disable your device. If you are in possession of the physical card, no replacement card will be needed. Once new device has been obtained, you can set up your card to the wallet.

Just like when you when you access your online account from your computer), there are some simple steps you can take to ensure the security of your information and the protection of your privacy when you use the WeGo app:

• We Financial will never ask you to provide personal, login or account information through unsolicited email.
• Memorize your password. Never store it on your mobile device, or write it down.
• Do not choose passwords that incorporate your name, telephone number, address or birthday
• Never leave your mobile device unattended while using the WeGo™ app.
• Do not alter your mobile device from the manufacturer settings.

• On your Android phone, go to the Google Play Store If you have an Apple device, go to the Apple App Store and search for “WeGo”.
• Next, verify that the developer/author of the app is The North West Company.
• If you are satisfied, click the “Free” icon. For Apple device, icon will change to “Install”
• Click “Install”.
• follow the prompts/instructions on the device
• The app will automatically be downloaded and installed on your device.

Go to Settings, then Applications and then Application Manager. Locate and select the WeGo app and then select “Uninstall”. This will automatically delete the app from your device.

Hold down the WeGo icon on your screen. There will be a pop up window displaying three options, select the the last one highlighted in red colour “Remove App”, and the app will be automatically deleted from your device.

If you have questions or are experiencing technical problems, please call us at 1-855-876-1976 for assistance.
NOTE: For help with Internet connections and device settings, please contact your wireless carrier directly.

Simply sign back in.

For the protection of customers, it is our standard practice to lock-out a user after THREE (3) incorrect password tries. Please reset your password through the “Forgot Password” link on the sign in page and an One-Time-Passcode will be sent to the email address on file.

No, there is no need to update your settings after changing phone numbers. However, you should call 1-855-876-1976 to update your phone number on file.