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Cardholder Agreement
Detailed Terms and Conditions
Please read the Agreement carefully and retain a copy for your records
The following terms and conditions apply to your use of the We Financial Prepaid Mastercard®.
By activating, and/or using the Card, you are agreeing to these terms and conditions and fees outlined below.
INFORMATION DISCLOSURE SUMMARY
(detailed terms and conditions will follow):
Card issuer: : The Card is issued by Peoples Trust Company, a member institution of the Canada Deposit Insurance Corporation (CDIC) pursuant to a license from Mastercard International Incorporated.
Card information and balance: For up-to-date Card terms and conditions, if you have questions regarding the Card Balance, or to log a complaint, you may call customer service at 1-855-876-1976 or visit www.wefinancial.ca or download the WeGo® mobile application from the Apple Store®1 or Google Play™2 for free. You can also sign up to have email or web-based SMS text alerts sent to you.
You can also sign up to have email or web-based SMS text alerts sent to you.
Detailed Terms and Conditions:
Definitions:
- ‘Additional Card’ means an additional Card associated to the Card Account that is issued to an Additional Cardholder pursuant to the terms of this Agreement.
- ‘Additional Cardholder’ means a person to whom an Additional Card has been issued pursuant to the terms of this Agreement.
- ‘Agreement’ means this We Financial Prepaid Mastercard Cardholder Agreement between Peoples Trust Company and the Cardholder and all documents that are expressly referred to herein, which govern your use of the Card.
- ‘Amendment’ refers to any change to a term or condition of this Agreement or to the addition of a new term or condition, including increasing or adding new fees.
- ‘Applicable Law’ means the Trust and Loan Companies Act (Canada), the Personal Information Protection and Electronic Documents Act (Canada), the Act Respecting the Protection of Personal Information in the Private Sector (Québec), the Consumer Protection Act (Québec), the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), Canada’s Anti-Spam Legislation (CASL), PCI DSS or any other statute, regulation or operating rule of any Governmental Authority or any other regulatory authority that Peoples Trust Company and We Financial are subject to, or any bylaw, operating rule or regulation of Mastercard.
- ‘ATM’ means an Automated Teller Machine.
- ‘Balance’ means the total amount of the funds that are loaded onto a Card associated with the Card Account and are available for spending.
- ‘Biller’ means a utility, business or other party which has arranged with us to be a payer of bill payments using a We Financial Prepaid Mastercard.
- ‘Bill Payment’ means selecting the biller (also known as a “payee”) from the online billers list, entering the amount you owe, and authorizing the transfer of funds.
- ‘Canada’s Anti-Spam Legislation (CASL)’ means an Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act (Canada), and its regulations, as may be amended from time to time.
- ‘Card’ collectively refers to each of the We Financial Prepaid Mastercard issued by Peoples Trust Company to the Cardholder pursuant to license by Mastercard, and includes the Primary Card, Additional Cards,
Non-Personalized Cards and Personalized Cards. - ‘Card Account’ means the card account in the name of the Primary Cardholder to which the Cards are associated.
- ‘Cardholder’ means the Primary Cardholder and any Additional Cardholder.
- ‘Direct Deposit’ means the loading of funds that you receive from your employer or from a Governmental Authority, automatically on to your Card and Card Account if you have completed the required enrolment.
- ‘Direct Deposit Account Number’ means the number that will be given to you by We Financial to allow you to register for Direct Deposit and/or pre-authorized debits. It includes the Branch Number, Financial InstitutionNumber and your Card Account Number. It is not the sixteen (16) digit number printed on the back of your Card.
- ‘Foreign Exchange Charge’ means the foreign exchange service fee we charge when you complete transactions in a currency other than Canadian dollars.
- ‘Governmental Authority’ means any federal, provincial, territorial, regional, municipal or local governmental authority, quasi-governmental authority (including the Office of the Superintendent of Financial Institutions), government organization, commission, board, professional agency, tribunal, organization, or any regulatory, administrative or other agency, or any political or other subdivision, department, or branch of any of the foregoing, in each case to the extent it has jurisdiction over Peoples Trust Company and/or We Financial or any Person, property, transaction, activity, event or other matter related to this Agreement. The above definition is deemed to include any interim or permanent transferee or successor of a Government Authority’s underlying mandate, function or activity.
- ‘Instant Issuance Replacement’ means a service provided only to existing Cardholders where there is a need for an immediate replacement Card. Upon request, a Non-Personalized Card attached to your existing Card Account is issued at any We Financial Location.
- ‘Load’ or ‘Loading’ means adding or transferring funds to the Card to obtain or increase a Balance.
- ‘Mastercard’ means Mastercard International Incorporated, and its successors and assigns.
- ‘Mastercard Conversion Rate’ means the rate that we pay to Mastercard to convert foreign currency to Canadian currency plus the Foreign Exchange Charge.
- ‘Mastercard PayPass’ means the Mastercard contactless payment system, which allows you to make payments by tapping your Card at any contactless-enabled POS.
- ‘Mastercard SecureCode®’ means the Mastercard SecureCode service, a program which is designed to help make shopping online more secure.
- ‘Non-Personalized Card’ means the instant-issue Card issued to you, at a We Financial Location, that is not personalized with your name.
- ‘PayDirect’ means subtracting or transferring funds out of the card to decrease a Balance.
- ‘PCI DSS’ means a multifaceted security standard defined by Payment Card Industry Security Standards Council and includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
- ‘Person’ means an association, a corporation, an individual, a partnership, a trust, an unincorporated organization or any other entity or organization.
- ‘Personalized Card’ means a We Financial Prepaid Mastercard personalized with the Primary Cardholder’s or an Additional Cardholder’s name.
- ‘PIN’ means a Personal Identification Number used with your Card for POS transactions or at ATMs for additional security.
- ‘POS’ means point of sale, where you can use the Card to purchase goods or services from a merchant.
- ‘Primary Card’ means the Card issued to the Primary Cardholder.
- Primary Cardholder’ means the individual who activated, received or used the Card, who is responsible for the Balance and whose name the Card Account has been opened.
- ‘Transaction Amount’ is the amount that is debited from the Balance in connection with the Cardholder’s use of the Card to purchase goods or services or to withdraw cash, which includes the amount of the Balance to be transferred, the Card service charges and the taxes imposed to complete the transaction.
- ‘We’, ‘Us’, and ‘Our’ mean Peoples Trust Company, and our successors, subsidiaries, affiliates or assignees.
- ‘Website’ means www.wefinancial.ca
- ‘We Financial’ means The North West Company LP, the service provider for the Card.
- ‘We Financial Location’ means any Northern, NorthMart, Valu Lots or select Giant Tiger stores or any other store owned by We Financial.
- ‘WeGo®’ means the We Financial mobile application and available from Apple Store® and Google Play™.
- ‘You’, ‘Your’, and ‘Yours’ each mean the Cardholder.
Acceptance: This Agreement constitutes a binding agreement between you and us with respect to the terms of use of the Card. By activating, signing and/or using or continuing to use the card, you are agreeing to the terms and conditions set out herein.
The Card: The Card is a We Financial Prepaid Mastercard that can be used anywhere that Mastercard is accepted, including mail order, online, telephone, and point of sale retail merchants, subject to the terms of this Agreement. To apply for a Card, you will need a valid, current, and original government-issued (by the federal, provincial, or territorial government) photo identification. In the event, you do not have a photo identification; two valid, current, and original pieces of identification can be used. The Non-Personalized Card issued to you at the We Financial Location allows you to use your Card immediately. Upon request, we will be issuing a Personalized Card with your name printed on it. It might take up to 2 weeks to arrive by mail. Make sure that you activate this Card as soon as you receive it. Once you have activated your Personalized Card, your Non-Personalized Card can no longer be used and should be destroyed.
Activating the Card: The Personalized Card cannot be used for any purpose until it has been activated. The Non-Personalized Card will be activated and ready to use at the time of issuance at the We Financial Location. The Personalized Card will be activated and ready to use once you call customer service or sign on to www.wefinancial.cato request activation on the Card.
Ownership and Use of the Card: To use the Card, simply present the Card at the time of payment, and enter your PIN. You should retain the receipt as a record of the transaction. As you use the Card, the Balance will be reduced by the full amount of each purchase including taxes, charges, and other fees, if any.
If you use your Card for card-not-present transactions (such as online, mail or telephone purchases), the legal effect is the same as if you used the physical Card.
The Card includes a PIN that can be used to make withdrawals at any ATM displaying the Mastercard or Cirrus* acceptance marks. When you use the Card at an ATM, the amount of the withdrawal, plus any applicable feesand taxes, will be deducted from the available Balance associated with your Card Account.
Your Card is and will remain our property. You are solely and completely responsible for the possession, use, and control of the Card. You must surrender the Card to us immediately upon request by us. The Card is provided to you, only. If you authorize another person to use the Card, you agree, to the extent permitted by law, that you will be liable for all transactions arising from use of the Card by such person.
You agree that, if a merchant required that you sign the sales draft, we are not required to verify your signature on any sales draft prepared in connection with a transaction on the Card and we may authorize and process a transaction even if the signature on the sales draft is different than the signature on the Card.
We are not liable to you for declining authorization for any particular transaction, regardless of our reason.
It is your responsibility to obtain such record and ensure that it is accurate. We are not responsible for providing you with any transaction record or periodic statement.
If you identify an error in any transaction record, you must address the error directly with the merchant or ATM operator.
We will, upon your request, mail to you a written statement of transactions made with the Card.
Some merchants (including, but not limited to, fuel stations, restaurants, hotels, cruise lines, or car rental companies) may pre-authorize the Transaction Amount for the purchase amount plus up to 20% (or more) above the purchase amount to ensure that the Balance of the Card and the Card Account is sufficient to cover any tips or incidental expenses. In such cases, your transaction will be declined if the Balance will not cover the transaction amount plus the additional amount.
A pre-authorization will place a ‘hold’ on an amount of your available Balance until the merchant sends We Financial the final payment amount of your purchase. Once the final payment amount is received, the pre-authorization amount on hold in excess of that final payment amount will be released. The time it takes for a pre-authorization hold to be removed may vary depending on the type of merchant. A hold is typically removed within fifteen (15) days for most standard merchants, and within thirty (30) days for hotels, cruise lines and car rental agencies.
During the hold period, you will not have access to the pre-authorized amount.Loading Funds: The Card is reloadable. You may load funds onto your Card and Card Account (add funds to the Balance of the Card and Card Account) at a We Financial Location. You can use cash or other payment methods acceptable to We Financial to load your Card and Card Account. The load methods may change from time to time. Some load methods are offered by third party service providers and are subject to additional fees. See the Website and the applicable service providers’ terms and conditions for more details. Subject to applicable Card fees, funds loaded to the Card in-store or via card-to-card transfer will be available immediately after the load is confirmed by We Financial. The time before funds become available may vary for other load methods.
Transactions exceeding the load limit per transaction at the time of processing will be rejected.
