We Financial
Example WeFinancial Mastercard

Cardholder Agreement

Detailed Terms and Conditions

Please read the Agreement carefully and retain a copy for your records

The following terms and conditions apply to your use of the We Financial Prepaid Mastercard®.

By activating, and/or using the Card, you are agreeing to these terms and conditions and fees outlined below.

INFORMATION DISCLOSURE SUMMARY

(detailed terms and conditions will follow):

Card issuer: : The Card is issued by Peoples Trust Company, a member institution of the Canada Deposit Insurance Corporation (CDIC) pursuant to a license from Mastercard International Incorporated.

Card information and balance: For up-to-date Card terms and conditions, if you have questions regarding the Card Balance, or to log a complaint, you may call customer service at 1-855-876-1976 or visit www.wefinancial.ca or download the WeGo® mobile application from the Apple Store®1 or Google Play™2 for free. You can also sign up to have email or web-based SMS text alerts sent to you.

You can also sign up to have email or web-based SMS text alerts sent to you.



Detailed Terms and Conditions:

Definitions:

Acceptance: This Agreement constitutes a binding agreement between you and us with respect to the terms of use of the Card. By activating, signing and/or using or continuing to use the card, you are agreeing to the terms and conditions set out herein.

The Card: The Card is a We Financial Prepaid Mastercard that can be used anywhere that Mastercard is accepted, including mail order, online, telephone, and point of sale retail merchants, subject to the terms of this Agreement. To apply for a Card, you will need a valid, current, and original government-issued (by the federal, provincial, or territorial government) photo identification. In the event, you do not have a photo identification; two valid, current, and original pieces of identification can be used. The Non-Personalized Card issued to you at the We Financial Location allows you to use your Card immediately. Upon request, we will be issuing a Personalized Card with your name printed on it. It might take up to 2 weeks to arrive by mail. Make sure that you activate this Card as soon as you receive it. Once you have activated your Personalized Card, your Non-Personalized Card can no longer be used and should be destroyed.

Activating the Card: The Personalized Card cannot be used for any purpose until it has been activated. The Non-Personalized Card will be activated and ready to use at the time of issuance at the We Financial Location. The Personalized Card will be activated and ready to use once you call customer service or sign on to www.wefinancial.cato request activation on the Card.

Ownership and Use of the Card: To use the Card, simply present the Card at the time of payment, and enter your PIN. You should retain the receipt as a record of the transaction. As you use the Card, the Balance will be reduced by the full amount of each purchase including taxes, charges, and other fees, if any.

If you use your Card for card-not-present transactions (such as online, mail or telephone purchases), the legal effect is the same as if you used the physical Card.

The Card includes a PIN that can be used to make withdrawals at any ATM displaying the Mastercard or Cirrus* acceptance marks. When you use the Card at an ATM, the amount of the withdrawal, plus any applicable feesand taxes, will be deducted from the available Balance associated with your Card Account.

Your Card is and will remain our property. You are solely and completely responsible for the possession, use, and control of the Card. You must surrender the Card to us immediately upon request by us. The Card is provided to you, only. If you authorize another person to use the Card, you agree, to the extent permitted by law, that you will be liable for all transactions arising from use of the Card by such person.

You agree that, if a merchant required that you sign the sales draft, we are not required to verify your signature on any sales draft prepared in connection with a transaction on the Card and we may authorize and process a transaction even if the signature on the sales draft is different than the signature on the Card.

We are not liable to you for declining authorization for any particular transaction, regardless of our reason.

It is your responsibility to obtain such record and ensure that it is accurate. We are not responsible for providing you with any transaction record or periodic statement.

If you identify an error in any transaction record, you must address the error directly with the merchant or ATM operator.

We will, upon your request, mail to you a written statement of transactions made with the Card.

Some merchants (including, but not limited to, fuel stations, restaurants, hotels, cruise lines, or car rental companies) may pre-authorize the Transaction Amount for the purchase amount plus up to 20% (or more) above the purchase amount to ensure that the Balance of the Card and the Card Account is sufficient to cover any tips or incidental expenses. In such cases, your transaction will be declined if the Balance will not cover the transaction amount plus the additional amount.

A pre-authorization will place a ‘hold’ on an amount of your available Balance until the merchant sends We Financial the final payment amount of your purchase. Once the final payment amount is received, the pre-authorization amount on hold in excess of that final payment amount will be released. The time it takes for a pre-authorization hold to be removed may vary depending on the type of merchant. A hold is typically removed within fifteen (15) days for most standard merchants, and within thirty (30) days for hotels, cruise lines and car rental agencies.

During the hold period, you will not have access to the pre-authorized amount.Loading Funds: The Card is reloadable. You may load funds onto your Card and Card Account (add funds to the Balance of the Card and Card Account) at a We Financial Location. You can use cash or other payment methods acceptable to We Financial to load your Card and Card Account. The load methods may change from time to time. Some load methods are offered by third party service providers and are subject to additional fees. See the Website and the applicable service providers’ terms and conditions for more details. Subject to applicable Card fees, funds loaded to the Card in-store or via card-to-card transfer will be available immediately after the load is confirmed by We Financial. The time before funds become available may vary for other load methods.

Transactions exceeding the load limit per transaction at the time of processing will be rejected.