FAQs

It is a reloadable prepaid card that you can load funds to over and over again. Your spending is limited to the amount of money you load on your card, less the applicable fees outlined in the Fees and Limits. You can use your card anywhere Mastercard is accepted, including online and at any ATM displaying the Mastercard®, Maestro® or Cirrus® logo.

It is a prepaid card, which means you need to load money to your Card in order to use it. It does not offer a line of credit like credit cards, and because no credit is granted and no payments are required, this Card does not build credit history.

You can get a temporary card at Northern, NorthMart, Valu Lots and select Giant Tiger stores. You’ll need 2 pieces of ID (government-issued and one photo). We will mail your permanent We Financial Prepaid Mastercard chip card to you within 3 weeks, personalized with your name. Make sure that you activate this card as soon as you receive it.

For your convenience your temporary We Financial Prepaid Mastercard card will be automatically activated when you load funds on your card. However, your permanent EMV Chip card will need to be activated by you, either by signing up at wefinancial.ca and going to “Activate my card” or by calling us at 1-855-876-1976.  You will be asked to create a PIN (if you have not already done so) when you activate your card.

Your temporary Instant Issue We Financial Prepaid Mastercard card allows you to use your card immediately. In the meantime, we will be issuing a permanent personalized card with your name embossed on it. It might take up to 3 weeks to arrive by mail. Make sure that you activate this card as soon as you receive it.  Once you have activated your personalized card, your temporary card can no longer be used and should be destroyed.

Yes, a PIN is required for your day-to-day purchases and at ABMs/ATMs. You will need to create your own PIN (four digits) at any We Financial location, or www.wefinancial.ca, or by calling 1-855-876-1976 and following the prompts. Please note that we do not keep a record of your PIN, however you may reset your PIN by calling the IVR (fees may apply) or go to the We Financial website.

You can use it anywhere that Mastercard is accepted; in stores, online or over the phone. Because it is a prepaid card, spending is limited to the amount of money you load on your card less applicable fees outlined in the Fees and Limits. Each time you use your card, the purchase amount is automatically deducted from your card balance.

Yes, all applicable fees are outlined in the Fees and Limits and can also be found at wefinancial.ca.

1. You can load a cheque, cash or complete a card to card transfer at any We Financial location.
2. Direct Deposit. Visit any We Financial and we will provide you with your Direct Deposit Account Number. The store clerk can assist you by providing your Direct Deposit Account Number, calling Service Canada or help you complete the form that we will then forward to the Federal Government on your behalf. Please note however, that we are unable to track your enrollment if you use any other registration methods.
3. Payroll. If your employer has a direct deposit payroll program and you are interested in having your pay loaded directly to your We Financial Prepaid Mastercard, you must provide your employer with their payroll enrollment form completed with your Direct Deposit Account Number. The Direct Deposit Account Number can be obtained at any We Financial location or at www.wefinancial.ca .
4. Online Bill Payment. You can transfer funds from your financial institution account to a We Financial Prepaid Mastercard. Just add We Financial Prepaid Mastercard as a payee and the 16-digit card number. This option is only available at participating financial institutions.

Yes, there are load and spend limits that apply to your card. Please refer to the Fees and Limits.

Yes. Your card is accepted at ABMs/ATMs with the Mastercard®, Maestro® or Cirrus® logo, subject to the fees outlined in your Fees and Limits. Withdrawing cash may be subject to additional ATM fees by the ATM provider.

The first time you visit wefinancial.ca click on the link that says “Sign in” and follow the instructions to create a user name and password. Once you have set these up, you can use them to log in to the website in the future.

• You can call the number shown on the back of your card (1-855-876-1976), subject to the fees outlined in your Fees and Limits.
• Also, when you complete a cash withdrawal at an ABM/ATM your transaction receipt will display your remaining balance. Subject to the fees outlined in your Fees and Limits.
• Log into your account at wefinancial.ca
• Sign up for free Email alerts at your store or online at wefinancial.ca
• Sign up for free SMS Text Alerts at your store or online at wefinancial.ca. Check with your cellular provider as they may charge a fee for receiving web-based text alerts.

Be sure to know your card balance before you shop as most merchants cannot determine it for you. Swipe your card through the PIN pad and then sign the receipt. Each time you use your card the purchase amount and any applicable fees are automatically deducted from your card.

If the merchant cancels a transaction at your request it may take up to 15 days for the authorization hold to be removed from your card. If you return an item and the merchant credits your We Financial Prepaid Mastercard card it may take up to one week before the credit is reflected on your card.

Yes. Please keep the following scenarios in mind:
Gas stations – Consider paying the attendant inside and signing for the exact amount of the charge and collect the receipt. Paying at the pump may cause a hold of extra funds in excess of your purchase.
Restaurants – Make sure you have enough funds to cover any added tip.
Hotels – They may put a hold on the amount of your estimated bill making that amount unavailable for other purchases. When you check out, the held funds may take several days to be removed.
Auto rentals – You may use your card for final payment of a rental card bill but a credit card may be necessary to reserve a rental car.
Paying bills – You can use your card to pay just about any one-time or recurring bill.
Pre-Authorized Debits – You can set up Pre-Authorized Debits to pay your bills automatically. Use your Direct Deposit account information to complete the pre-authorized debits agreement with the billing company (biller). This will allow the biller to automatically withdraw a fixed amount from your account on a pre-determined date until the agreement is terminated.
Returning purchases – Store return purchase policies may vary. You may receive a credit to your card, a cash refund or even a store credit. A credit to your account may take up to one week to process before it’s available for use.
Partial payment – If your available positive balance is not sufficient to cover the full transaction amount, some merchants may also permit you to use your card to make a partial payment for your purchase. You will be required to pay for the rest of the transaction amount by other means.

Your card’s available balance is probably less than the purchase amount. If this is the case, you may inform the merchant of the remaining balance on your card and use another form of payment to pay the difference. This is subject to the policy of the merchant. Also, please be aware of the special type of transactions listed above. For online transactions, the information you have entered may not match the information on your card profile. Finally, your card may have expired. Check the expiry date printed on the front of your card.

Yes. The card expires on the date printed on the front of your card. If still active a replacement card will be mailed prior to the expiry date on your current card. When your card expires you will not lose your right to access any balances on your card but will be required to either activate a replacement card or request a cancellation of your card.

Yes. You may cancel your card by requesting this when you visit any We Financial location. If you cancel your card, any funds remaining on your card minus applicable fees will be returned to you by cheque. Please check your cardholder agreement for details. The return of funds will be processed by We Financial Head Office and may take a number of weeks.

You must inform We Financial by calling 1-855-876-1976 or by visiting a We Financial location. You will be asked to provide your personal information as well as your card number. Once you have notified We Financial, your card will be replaced. You are responsible for any transactions that may occur prior to your card being reported. You are also responsible for any transactions where your PIN has been used. Note that a replacement card fee will apply, see Fees and Limits.

Your card is prepaid meaning it will only authorize when enough funds exist on your card to cover your purchase. However, your card may go into a negative balance due to some transactions and associated fees, so it is your responsibility to ensure there are always sufficient funds on your card for these transactions.

You may only have one We Financial Prepaid Mastercard card in your name. Other family members can apply for an additional card, which means they will have their own We Financial Prepaid Mastercard card and access to your funds. There is a maximum of two additional cards linked to the main card. Another option is for your family members get their own We Financial Prepaid Mastercard cards accessing only their own funds and you can use “card to card transfer” to transfer funds from your card to theirs.