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Card Restrictions

• The Primary Cardholder must either be of age of majority in the province or territory where the Card is purchased, received, activated or if the Primary Cardholder is a minor, the Primary Cardholder’s parent or legal guardian must have signed the Parent/ Legal Guardian Agreement in which the parent or legal guardian assumes all obligations and liabilities associated with use of the Card under this Agreement.
• A Card Account may have up to a maximum of two (2) Additional Cards associated with the Card Account. The Primary Cardholder may request the Additional Cards.
• Use of the Card in certain countries may be restricted by law.
• Cardholders are restricted to one Card per person.
• You do not have the right to stop the payment of any transaction you conduct with the Card once it has been initiated.
• The card is reloadable. You may not add funds to the Card via wire transfer.
• Cardholders must be Canadian citizens or residing in Canada.
• Cash back transactions with your Card are not permitted.
• You may only make card to card transfers with another We Financial Prepaid Mastercard.
• You may not use your Card to commit or facilitate illegal activity.
• We may, in our sole discretion, cancel or suspend any features or services of the Card at any time, with or without cause, with thirty (30) days’ notice to you or as otherwise required by Applicable Law.
• The Card is subject to maximum transaction limits, as set out below. Peoples Trust Company may change these limits in accordance with Applicable Law and will post notice on www.wefinancial.ca at least thirty (30) days in advance of the date such a change is to come into effect. The change will take effect on the date indicated in the notice. Your continued use of the Card, after the change to the limits has come into effect, will be taken as your acceptance of that change.

³ We reserve the right to permit these limits in limited circumstances and on a case-by-case basis upon validation by We Financial of the source of deposit funds that are in excess of the standard limit. Additional conditions may apply.

Please also note: The Card may be deactivated at any time if fraud, related to the Card or use of the Card, is suspected.

Fees: : The table below sets out the fees that may be imposed upon the Card. You acknowledge being advised of the fees and agree to pay all fees charged under this Agreement.

⁴ Subject to change. See terms and conditions below for details.

⁵ Card Maintenance Fees will not be charged in the Provinces of Newfoundland and Labrador and Saskatchewan.

⁶ Fee will be paid by the recipient of the transfer. 

⁷ Additional fees may be charged for use of ATMs by ATM operators, over which we have no control. 

⁸ Effective September 1st, 2026. 

Deposit Insurance: The Balance on your Card is held by Peoples Trust, the issuer of the Card and a member institution of Canada Deposit Insurance Corporation (CDIC). Your Card Balance is eligible for CDIC deposit protection. The Card Balance is combined with eligible deposits held at Peoples Trust Company, for up to $100,000 of deposit protection, per insured category, per depositor. For more information about CDIC deposit insurance, please consult CDIC’s website on cdic.ca.

Card Expiry and Access to Funds: Your right to use the funds loaded on the Card does not expire. If funds remain on the Card after the expiry date, contact customer service for directions on how to receive a replacement Card. When your Card is within ninety (90) days of expiry, a new personalized replacement Card will be sent to you at your last address on our files or delivered to your We Financial Location for pick up. The Balance will be automatically transferred to your new Card, which can be used once activated by calling 1-855-876-1976 or visiting www.wefinancial.ca.

Lost or stolen Card or PIN: You must take all reasonable steps to protect the Card and/or PIN against loss, theft, or unauthorized use. You should not maintain a written record of, or disclose the PIN to a third party, including family members and friends. If you lose the Card and/or PIN or you become aware that the PIN may have become known to someone else, you must IMMEDIATELY suspend your Card in the mobile application and call customer service at 1-855-876-1976. Avoid PIN combinations that may be easily guessed by others. All transactions carried out on the Card before you notify We Financial will be considered to have been made by you.

If you forget the PIN, you can reset your PIN by calling customer service at 1-855-876-1976 or visiting www.wefinancial.ca. The PIN may be disabled if an incorrect PIN is entered three (3) times. If the PIN is disabled, please call customer service for assistance. If the PIN is disabled, or if a merchant does not accept chip and PIN transactions, you will be required to sign for any transactions at merchants, if this is supported by and acceptable to the merchant. We reserve the right to investigate the validity of any claim, including asking for verification of your identity. We may also require you to provide a written claim signed under oath. You will be charged a Card Replacement fee described in the Fee Table. It may take up to 30 days to process your request.

Additional Cardholders: The Primary Cardholder can ask We Financial to issue up to two (2) Additional Personalized Cards in the name of the person(s) the Primary Cardholder identifies. If approved by us, these additional person(s) will become Additional Cardholders on your Card Account. The Additional Cards are associated to the Card Account and share the same Card Balance and Card Limits. Additional Cards share the same Card Account associated with the Primary Card. You will be charged the Additional Card fee for each Additional Card as set out in the Fee Table, which will be deducted from your Card Balance. We will ask for information about the person to whom you want We Financial to issue an Additional Card for security and compliance purposes and reserve the right to not approve your request. Any funds loaded to an Additional Card are linked to the Card Account and may be accessed by other Additional Cardholders authorized by the Primary Cardholder.

Card Balance and activity information can be viewed by all Cardholders. All Cards and Cardholders are governed by this Agreement, and all reloads and transactions on Additional Cards will be considered together for purposes of the transaction and reload limits. You are solely responsible jointly and severally for all obligations under this Agreement for all Cards issued and will be liable for any and all fees, losses or negative balances.

We will only honour instructions from the Primary Cardholder. Any notices regarding a Card Account given to the Primary Cardholder shall be considered to be notice to all Cardholders; with the exception of fee changes in which all Cardholders will receive notice.

Key Cardholder Responsibilities Under This Agreement:

• You must only use our online resources as set out in ‘Website and Availability’, below.
• You must take all reasonable steps to protect the Card (and PIN, if applicable) against loss, theft, or unauthorized use. If you lose the Card (or PIN), you must call customer service immediately.
• You must activate and/or sign the Card as instructed upon receipt of the Card.
• You must surrender the Card to us immediately upon request by us.
• You must ensure that there is a sufficient Balance on the Card Account to cover the full amount of transactions made with each Card associated with the Card Account.
• If your information, associated with the Card, changes, you must notify We Financial of the change(s).
• If you become aware that your information, associated with the Card, is incorrect, you must notify us of the correct information.
• If you find an error in any transaction record, you must communicate the error to the merchant with whom you made the transaction.
• If you wish to dispute a transaction on your Card, you must notify We Financial in writing of your dispute within thirty (30) days of the transaction date.

Split Tender Transactions: If the Balance on the Card is not sufficient to cover the full Transaction Amount, you may ask the merchant if they will accept a split tender transaction. A split tender transaction allows you to use the remaining Balance on the Card to pay for part of the Transaction Amount and cover the difference with another form of payment (e.g., cash, cheque, credit, or debit). Some merchants may require cash payment to cover the difference.

If you fail to inform the merchant that you would like to complete a split tender transaction prior to using the Card, your Card may be declined. Merchants do not have to and may not agree to accept split tender transactions.

Personal Information: By applying for the Card, you and each Additional Cardholder consent to the collection, use, disclosure and retention of your personal information by Peoples Trust Company and its service providers as described below. The collection of that information is necessary for the entering into and performance of this Agreement. Therefore, if you do not consent to the collection, use, disclosure and retention of your personal information, you may not apply for or use a Card.